Name
ACV Auctions
ASV First Invested
2021
Status
Active
Location
Troy, New York
Industry
Digital Health
Team
Keith Algozzine PA – C (Founder & CEO)
Michael Bibighaus, M.D. (Founder & Chief Medical Officer)
Rick Hirsh (Chief Financial Officer)
Narayan Iyengar (Senior Advisor)
UCM Digital Health delivers an end-to-end healthcare solution that combines a “digital front door” platform with a 24/7 telehealth treat, triage and navigation service – designed to lower costs, improve outcomes and provide a better patient experience. UCM Digital brings together clinical expertise, advanced technology and compassionate care to offer powerful advantages for insurers, employers, patients and providers.
The Opportunity
According to McKinsey, an estimated 20 percent of all emergency room visits could potentially be avoided via virtual urgent care offerings. Digital health adoption rates have soared recently, and health plans and employers increasingly recognize a need for ‘digital-first’ plan designs. Provider-led and patient-focused, UCM Digital Health’s fresh approach is a result of its unique blend of proprietary technology and its highly trained emergency medicine team.
As it scales up its platform with new integrations and partnerships, UCM Digital Health is poised to make a significant contribution to virtual urgent care in the US, a major aspect of the healthcare market.
The Impact
UCM Digital Health’s data-driven model currently comprises over 500 clients and millions of lives and has earned customer satisfaction scores in excess of 95%. The company has lowered costs and improved outcomes by triaging, treating and navigating people where they are rather than in expensive urgent care or emergency room facilities.
UCM Launches Partnerships
In 2022, UCM launched several partnerships, including with Empress Emergency Medical Services in Rockland to effectively provide mobile integrated health, and with the Albany County Sheriff’s Office to offer a new digital telehealth service for 911 callers that could also alleviate ER overcrowding in local hospitals, MedCityNews highlighted how UCM's offerings for employers enable companies to create a package that integrate employee health solutions in one place, and HealthCareITNews interviewed CEO Keith about the advantages of meeting population health needs with a digital front door solution.
